Frequently Asked Questions

What special licenses, certifications, credentials, skills your team hold?

– A+ and Network+ CompTIA
– Microsoft Professional
– MS Office Specialist Master Instructor
– MS Certified Desktop Support Technician – Smartsheet Certified since 2017-2021
– Smartsheet Solution partner
– IT Institutions Accreditation Specialist.
– Certified Information Systems Auditor (CISA)
– Certified Risk and Information Systems Control (CRISC)
– Certified Ethical Hacker (C|EH).

What primary services do you offer?

– IT Consulting & Strategies
– Student Information System Specialist
– IT Specialized Trainings
– Desktop Support Technician
– System and Network Administration
– IT Solution Implementation
– IT Risk Assessment & Security controls analysis
– Remediation Plan to mitigate vulnerabilities
– Cybersecurity Training & Awareness Program
– Digital Process Automation and Electronic Signing Approvals
– IT Project Managements
– Assist academic institutions to comply with GLBA regulations

What experiences were the most rewarding and enjoyable?

– Having more than 20 years of experience in the Educational Business working in collaboration with Architects, Engineers, Electrician, System/Network specialists, LMS specialists, MIS to develop and implement the IT infrastructure of more than 10 campus locations (Admin and Academic).

– Having more than 20 years in PR developing custom reporting solutions , managing and trainings for schools that have DiamondSIS (School management System).

– Being part of a recognized ACCET Team Evaluators in the accreditation process visiting higher educational schools in USA and Internationally since 2006.

– Being the leader of the Digital Transformation team of a prestigious University in PR, starting by changing the mentality of people about technology to achieve success in the technological participation of the entire university community.

What are the skills, abilities and knowledge that you possess that can be of benefit the clients?

– Extensive and solid experience in the IT Industry for the Education Sector

– Very strong relationships with important vendors in the IT industry in PR and USA.

– Strong IT knowledge in all levels of IT industry of Higher Education.

– Specialized IT Professionals for each necessity

– Development of specific projects and business process automation using DocuSign & Smartsheet.

– Oriented to generate tangible results and focused on helping you achieve your corporate objectives

– Good listener skills, empathy, honesty, team player with good analytic capacity for projects.

What are the rates of your services?

– The rates are depending of the project, situation, hours, or special business needs, then we presents a proposal to resolve the situation in the time expected by the client.

What type of warranty do you provide (on custom work)?

– After finishing our custom work, we present options for continue working with the clients to engage, train and help them to achieve the success of the project.